PROFESSIONAL PREMIUM DELIVERY SERVICE

THE DELIVERY CHARGE IS NO LONGER BUILT INTO OUR FURNITURE PRICING. DELIVERY IS NOW A SEPARATE FEE. THIS ALLOWS US TO PROVIDE THE BEST POSSIBLE PRICE TO CUSTOMER WHO WILL BE PICKING UP THEIR OWN MERCHANDISE.

IF YOUR ITEM IS BEING DELIVERED YOUR SALES PERSON WILL WORK WITH YOU TO ARRANGE THE MOST CONVENIENT TIME TO DELIVER YOUR NEW FURNITURE OR MATTRESS PURCHASE. COST OF OUR PREMIUM DELIVERY SERVICE WILL BE DISCLOSED TO YOU AT TIME OF PURCHASE.

PREMIUM DELIVERY SERVICE IS FREE WITH A MINIMUM PURCHASE PRICE, PLEASE ASK YOUR SALESPERSON FOR DETAILS.

PREMIUM DELIVERY SERVICE INCLUDES OPENING, INSPECTION, ASSEMBLY, DETAILING, AND DISPOSAL OF ALL PACKAGING MATERIALS AND SET UP IN YOUR HOME.

JC PENNEY CATALOG SALES AND CUSTOMER SERVICE COUNTER

WELCOME TO THE JC PENNEY CATALOG SALES AND CUSTOMER SERVICE COUNTER. WE ARE LOCATED INSIDE THE AT HOME FURNITURE AND MATTRESSES FURNITURE STORE ON HILL STREET SE, ALBANY, OREGON.

THIS IS A CONVENIENT LOCATION TO PICK UP CATALOG ORDERS. YOU MAY ALSO PAY YOUR JC PENNEY CREDIT CARD ACCOUNT BILL HERE. YOU MAY MAKE CATALOG RETURNS THROUGH THE CUSTOMER SERVICE COUNTER.

THE JC PENNEY CATALOG SALES AND CUSTOMER SERVICE COUNTER IS OPEN MON. THRU FRIDAY FROM 10 A.M. TO 6 P.M.  AND ON SATURDAY FROM 10A.M. TO 5 P.M. CLOSED SUNDAY.

STOP BY OR GIVE US A CALL AT 541-926-9600.

SERVICE AND WARRANTY DEPARTMENT

OUR SERVICE TEAM OFFERS TIMELY RESOLUTION TO ALL SERVICE, REPAIR OR WARRANTY QUESTIONS REGARDING YOUR MERCHANDISE PURCHASE(S) FROM AT HOME FURNITURE AND MATTRESSES WITHIN THE GUIDELINES OF THE SPECIFIC MANUFACTURER.

OUR SERVICE TEAM WORKS WITH THE MANUFACTURER(S) TO PROVIDE REPLACEMENT PARTS OR REPAIR SERVICE FOR YOUR COVERED PURCHASES. WE WILL ORDER THE PARTS, HIRE THE REPAIR PERSON AND FILE THE NECESSARY PAPERWORK TO PROVIDE YOU THE APPROPRIATE ASSISTANCE FOR YOUR SERVICE REQUEST. OUR TEAM WILL ALSO HELP TO FIND OUT-OF-THE-BOX SOLUTIONS FOR ISSUES OUTSIDE THE PRESCRIBED WARRANTY PERIOD.

WE PROVIDE INEXSPENSIVE PICKUP AND REDELIVERY FOR YOUR ITEMS REQUIRING SERVICE NOT OFFERED IN THE HOME. THIS NOMINAL FEE COVERS BOTH THE INCOMING PICKUP AND THE RETURN OF THE REPAIRED ITEM TO YOUR HOME.

THE SERVICE DEPARTMENT IS AVAILABLE MONDAY - FRIDAY FROM 10 A.M. TO 5 P.M.